1. Booking and Payment
1.1 Reservations
- All safari bookings must be made at least 24 hours in advance.
- Reservations are only confirmed upon receipt of full payment.
- A valid form of identification is required at the time of booking.
- Minimum age requirements apply for certain activities.
1.2 Payment Terms
- Full payment is required to confirm booking.
- Accepted payment methods: credit cards, cash, or approved wire transfers.
- All prices are in USD unless otherwise specified.
- Prices include local taxes and fees.
1.3 Cancellation Policy
- Full refund for cancellations made 48 hours or more before scheduled tour.
- 50% refund for cancellations made 24-48 hours before scheduled tour.
- No refund for cancellations made less than 24 hours before scheduled tour.
- Force majeure cancellations will be fully refunded or rescheduled.
2. Safety and Conduct
2.1 Safety Requirements
- Participants must follow all safety instructions provided by guides.
- Proper attire is required (closed-toe shoes, appropriate clothing).
- Life jackets must be worn during water activities.
- Participants must sign a liability waiver before tour commencement.
2.2 Health Considerations
- Participants must disclose any relevant medical conditions.
- Pregnant women and persons with certain health conditions may be restricted from participating.
- The company reserves the right to refuse service to anyone deemed unfit for the activity.
2.3 Behavioral Guidelines
- No alcohol consumption before or during the safari.
- No smoking during the tour except in designated areas.
- Respect for wildlife, environment, and other participants is mandatory.
- Disruptive behavior may result in immediate tour termination without refund.
3. Tour Operations
3.1 Schedule and Duration
- Tours operate according to published schedules.
- Arrival 30 minutes before departure is required.
- Maximum tour duration is specified per package.
- Tours may be modified due to weather or safety conditions.
3.2 Transportation
- Pickup and drop-off included from designated hotel zones.
- Vehicle capacity and minimum participants apply.
- Alternative transportation arrangements must be pre-approved.
3.3 Equipment and Facilities
- All necessary equipment is provided by the company.
- Equipment damage due to misuse will be charged to the participant.
- Personal belongings are the responsibility of participants.
4. Photography and Media
4.1 Company Photography
- The company may photograph or film tours for promotional purposes.
- Participants grant permission for use of their image in marketing materials.
- Opt-out requests must be made in writing before tour commencement.
4.2 Personal Photography
- Personal photography is permitted for non-commercial use.
- Drone usage requires prior written permission.
- Photography must not interfere with tour operations.
5. Liability and Insurance
5.1 Company Liability
- The company maintains appropriate insurance coverage.
- Liability is limited to the extent permitted by Dominican Republic law.
- The company is not responsible for lost or damaged personal items.
5.2 Participant Insurance
- Personal travel insurance is strongly recommended.
- Medical insurance coverage is the responsibility of participants.
- Adventure activity coverage should be verified by participants.
6. Special Conditions
6.1 Weather and Natural Conditions
- Tours may be modified or cancelled due to adverse weather.
- No guarantee of specific wildlife sightings.
- Alternative activities may be offered in case of route changes.
6.2 Group Requirements
- Minimum and maximum group sizes apply.
- Private tours available with additional fees.
- Group discounts available for qualifying bookings.
7. Complaints and Dispute Resolution
7.1 Complaint Procedure
- Complaints must be reported immediately to tour guides.
- Written complaints accepted within 7 days of tour completion.
- Resolution will be provided within 14 business days.
7.2 Dispute Resolution
- Disputes governed by Dominican Republic law.
- Mediation required before legal proceedings.
- Venue for legal proceedings in Punta Cana.
8. Modifications to Terms
- Company reserves the right to modify these terms.
- Changes will be communicated through official channels.
- Existing bookings honored under terms at time of purchase.